B‐CAP: A New Approach to Interpersonal Skills Development

Abstract

The development of interpersonal skills continues to be a key area of management training. There is a need for managers at all levels to understand the importance of interpersonal relationships, and to be able to establish and develop constructive relationships that contribute significantly to organisational effectiveness. There is now a great deal of research and theory, from psychology and social psychology, on the nature of relationships in organisations. This has been translated in several ways into attempts to change the behaviour of managers. Many courses have tried to change attitudes and knowledge, and have given participants sound general guidelines about what they should do to improve human relations and the effective use of human resources in organisations.