A Bridge to Reality: Simulations in Communication Skills Training
Author:
Cousins John Y.,McDougall Marilyn F.
Abstract
The development of communication skills is increasingly a key
element in the training of staff who have a regular contact with the
public. The Glasgow Garden Festival took place over the summer of 1988.
For the purposes of staffing the information centre, the Inverclyde
Initiative chose to recruit 12 people who were registered unemployed.
Training was provided for these individuals in order to prepare them for
the job by improving their skills and thus their ability to perform a
successful role in the Festival. Details of the design of the
communication skills programme using simulations and role plays as
general features are considered in the article.
Subject
Organizational Behavior and Human Resource Management,General Business, Management and Accounting,Education