Abstract
Purpose
– The purpose of this paper is to develop an idea on the next step in quality management, based on the experiences of the last 100 years.
Design/methodology/approach
– A literature review has been undertaken on the history of quality management so far and on trends for the near future. Based on these findings a model has been designed to describe different elements of quality management. A focus is on the human aspects, like vision on the employee, roles of the quality manager and the skills required.
Findings
– After the control, continuous improvement and commitment paradigm the time has come for a new paradigm based on the importance of the context.
Originality/value
– The paper provides more insight into the near future of quality management in times of emergent change.
Subject
Strategy and Management,General Business, Management and Accounting,Business and International Management,General Decision Sciences
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