Abstract
Deals with some of the quality award programmes applied worldwide. First, briefly describes five quality awards: the Malcolm Baldrige National Quality Award from the USA, the European Quality Award, the Deming Prize of Japan, the Canadian Quality Award and the Australian Quality Award. Second, presents the National Quality Award of Brazil. Outlines its criteria for performance excellence and some descriptors. Additionally, describes the application procedure, evaluation process, and the scoring methodology. Finally, performs a comparison between the major awards and the Brazilian programme in order to identify some similarities and differences among them. It can be remarked that the major internationally recognised quality awards use evaluation criteria which are similar in nature, when compared with the Brazilian award.
Subject
Applied Mathematics,Industrial and Manufacturing Engineering,Strategy and Management,Industrial relations,General Decision Sciences
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