Critical success factors in gaining user customer satisfaction in outsourced IT services
Author:
Publisher
Emerald
Subject
Information Systems,Management of Technology and Innovation,General Decision Sciences
Reference44 articles.
1. Critical Service Encounters: The Employee's Viewpoint
2. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
3. From Application Outsourcing to Infrastructure Management:
4. Reality or Perception?
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