Readiness factors for the Lean Six Sigma journey in the higher education sector

Author:

Antony Jiju

Abstract

Purpose – The purpose of this paper is to reveal the readiness factors (RFs) which are required for the successful introduction and development of a Lean Six Sigma (LSS) initiative within the context of higher education (HE) sector. These RFs are a pre-requisite for the successful implementation, deployment and sustainability of LSS in higher education institutions (HEIs). Design/methodology/approach – The author uses secondary data from literature to justify the need for RFs before any HEI invests on continuous improvement (CI) methodologies such as LSS. The author would argue that these RFs must be assessed properly to understand the strengths and weaknesses of the HEI. Findings – The paper presents the RFs which are essential for the implementation and sustainability of LSS. It is important to note that RFs are prior to embarking on a CI initiative whereas success factors are determined once the senior management team decides to invest on a specific CI initiative (Lean, LSS, etc.) Research limitations/implications – This is a very theoretical paper based on the existing literature and authors’ experiences in the HE sector. The next stage of the research is to carry out empirical studies in a number of HEIs to determine the RFs for LSS as a business process improvement methodology. Originality/value – This paper makes an attempt to derive the RFs for the successful development of LSS in the HE sector from the current literature. The RFs would assist any HE sector who would like to launch a LSS journey for improving the efficiency and effectiveness of business processes across the business.

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting

Reference11 articles.

1. Arnheiter, E.D. and Maleyeff, J. (2005), “The integration of Lean management and Six Sigma”, The TQM Magazine , Vol. 17 No. 1, pp. 5-18.

2. Balzer, W.K. (2010), Lean Higher Education – Increasing the Value and Performance of University Processes , Taylor and Francis Group, New York, NY.

3. Fitzpatrick, D. and Looney, M. (2004), “A roadmap to greater efficiency in aerospace operations through Six Sigma and Lean”, available at: http://docserver.emeraldinsight.com (accessed 15 August 2013).

4. George, M. (2002), Lean Six Sigma: Combining Six Sigma Quality With Lean Speed , McGraw-Hill, New York, NY.

5. Oakland, J.S. and Tanner, S.J. (2007), “A new framework for managing change”, The TQM Magazine , Vol. 19 No. 6, pp. 572-589.

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