ISO 9001:2000 implementation in the public sector-Reference-Cited by-同舟云学术

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ISO 9001:2000 implementation in the public sector

Published:2011-01-11 Issue:1 Volume:23 Page:59-72
ISSN:1754-2731
Container-title:The TQM Journal
language:en
Short-container-title:The TQM Journal

Author:

To W.M.,Lee Peter K.C.,Yu Billy T.W.

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting,Business and International Management,General Decision Sciences

Reference35 articles.

1. Ahmad, Z. (2001), “Reengineering public services through ISO 9000”,Asian Review of Public Administration, Vol. 10 Nos 1/2, pp. 108‐20.

2. WHY FIRMS SEEK ISO 9000 CERTIFICATION: REGULATORY COMPLIANCE OR COMPETITIVE ADVANTAGE?

3. National customer satisfaction indices: an implementation in the Turkish mobile telephone market

4. Implementing ISO 9000: A study of its benefits among Australian organizations

5. ISO 9001: 2000 implementation – the North American experience

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2. Conflicting factors when implementing a statutory quality management system within the public sector: a study in Sweden;The TQM Journal;2023-10-25

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4. Quality assurance and improvement program: some considerations for central banks;The TQM Journal;2022-12-12

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