1. Anderson, J., Narus, J. and Van Rossum, W. (2006), “Customer value propositions in business markets”, Harvard Business Review, Vol. 84 No. 3.
2. Carter, T. (2003), Customer Advisory Boards: A Strategic Tool for Customer Relationship Building, Best Business Books, New York, NY,.
3. Carter, T. (1999), The Aftermath of Reengineering: Downsizing and Corporate Performance, Haworth Press, New York, NY.
4. Carter, T. (2007), “Customer advisory boards: a management tool for effective global telecom performance”, Journal of Telecommunications Management, Vol. 2 No. 1.
5. Damodaran, A. (2001), The Dark Side of Valuation, Prentice‐Hall, Upper Saddle River, NJ.