Workplace and employment characteristics of Citizens' Advice Bureau (CAB) clients-Reference-Cited by-同舟云学术

Workplace and employment characteristics of Citizens' Advice Bureau (CAB) clients

Published:2007-05-01 Issue:3 Volume:29 Page:262-279
ISSN:0142-5455
Container-title:Employee Relations
language:en
Short-container-title:

Author:

Abbott Brian

Abstract

PurposeThere is a paucity of information on the characteristics and reasons for workers contacting the CAB with employment problems. This paper seeks to fill this gap in people's knowledge by providing a detailed profile of the employment and personal characteristics of Citizens' Advice Bureau (CAB) clients.Design/methodology/approachA total of eight bureaux, from contrasting localities in Greater London, participated in the research. The data for this paper are derived predominantly from interviews with CAB clients and reinforced by quantitative data, which were also garnered.FindingsIt is argued that the use of the CAB, for employment advice, is rooted in a structural rather than an attitudinal explanation.Originality/valueThere is a growing recognition within the industrial relations literature of the increasing plurality of sources of representation available to workers. However, very little is known about those employees seeking advice and representation and the types of issues with which they approach bureaux.

Publisher

Emerald

Subject

Organizational Behavior and Human Resource Management,Industrial relations

Reference59 articles.

1. Abbott, B. (1998), “The new shop stewards – the Citizens' Advice Bureaux?”, Employee Relations, Vol. 20 No. 6, pp. 610‐27.

2. Abbott, B. (2004), “Worker representation through the Citizens' Advice Bureaux”, in Healy, G., Heery, E., Taylor, P. and Brown, W. (Eds), The Future of Worker Representation, Palgrave Macmillan, Basingstoke, pp. 245‐63.

3. Abbott, B. (2006), “Determining the significance of the Citizens' Advice Bureau as an industrial relations actor”, Employee Relations, Vol. 28 No. 5, pp. 435‐48.

4. Advisory, Conciliation and Arbitration Service (2001), Annual Report, 2000‐01, ACAS, London.

5. Bacon, N. (1999), “Union derecognition and the new human relations: a steel industry case study”, Work, Employment and Society, Vol. 13 No. 1, pp. 1‐17.

Cited by 5 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. A quarter‐century review of HRM in small and medium‐sized enterprises : Capturing what we know , exploring where we need to go;Human Resource Management;2020-04-15

2. The ‘Problem’ with the Employment Tribunal System: Reform, Rhetoric and Realities for the Clients of Citizens’ Advice Bureaux;Work, Employment and Society;2017-06-19

3. A query on research methodology and ethics: defending Citizens Advice, its work and goals;Work, Employment and Society;2014-12

4. Assessing the health benefits of advice services: using research evidence and logic model methods to explore complex pathways;Health & Social Care in the Community;2012-10-05

5. De-collectivization and employment problems: the experiences of minority ethnic workers seeking help through Citizens Advice;Work, Employment and Society;2012-10