Professional commitment and library-users’ perceived service quality in university libraries: a survey in the Pakistani academic environment

Abstract

PurposeThe purpose of this paper is to explore the possible result of librarians’ professional commitment on the delivery of quality library services. Thus, the aim is to investigate the relationship between professional commitment and library customers’ perceived service quality of the respective libraries.Design/methodology/approachThis is a quantitative study which based on questionnaire survey. A cross-sectional design was adopted for this study in which data were collected from two different populations (i.e. professional librarians and their library customers) having a common facet that is library.FindingsOverall, librarians were found committed on the professional commitment scale (PCS). The studied professional librarians showed higher commitment on the affective commitment dimension than that of continuance commitment of PCS. A positively significant relationship was appeared between professional commitment and library service quality.Originality/valueNo such cross-sectional study can be found that addressed the relationship between professional commitment and library service quality, particularly, in Pakistani library and information science research.