Service quality in Internet banking: the importance of customer role
Author:
Publisher
Emerald
Subject
Marketing
Reference20 articles.
1. Customer loyalty and complex services
2. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
3. A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
4. Service encounter dimensions ‐ a dyadic perspective: Measuring the dimensions of service encounters as perceived by customers and personnel
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