1. Educational accreditation through ISO 9000
2. Sossamma, G., Mohamed, P. and Kaur, K. (2002), “In pursuit of quality – towards MS ISO 9001:2000: the experience of the University of Malaya Library”, Kekal Abadi, Vol. 21 No. 2, pp. 1‐6.
3. Osman, Z., Kaur, K. and Udin, Z.S. (2003), “A survey of student satisfaction at the University of Malaya Library”, Kekal Abadi, Vol. 22 No. 1, pp. 1‐17.
4. The experience of implementing ISO 9001 in a small university workshop