Author:
Kim TaeWoo,Duhachek Adam,Herd Kelly,Kim SunAh
Abstract
PurposeThis study aims to extend the previous research on contagion and proposes an integrative paradigm in which consumer goals and contagion recipient factors are identified as the key variables leading to the emergence of the contagion phenomenon. When a consumer has an active goal, a product touched by goal-congruent sources leads to positive product evaluation and enhances consumer performance when the product is used.Design/methodology/approachThis research conducted five experimental studies in online and offline retail settings to examine the effect of contagion on evaluations of contagion objects and performance in goal-related tasks.FindingsAcross five studies, the authors demonstrated that the activation of a goal leads to contagion-based product evaluation and performance enhancement effects. The authors theorized and showed that the contagion-based process triggered during goal pursuit led to a more favorable evaluation of contagion products (Studies 1, 2 and 3). The authors also showed that enhanced consumers’ commitment toward a goal, which in turn led to enhanced performance in a real task that contributed to achieving one’s goal (Study 4). These effects emerged only when the object was physically touched by a goal-congruent contagion source and were more pronounced for the consumers who experience a high (vs low) degree of goal discrepancy (Study 5).Research limitations/implicationsThe current research examined the contagion phenomenon in a few predetermined goal domains (e.g. health improvement goals, career success goals, marriage success goals). Although the authors found consistent effects across different types of goals, future research can examine a more comprehensive set of consumer goals and improve the limitation of the current research to generalize the goal-based contagion phenomenon to various consumer goals.Practical implicationsThis study suggests that it is important for retailers, in particular sellers and buyers in the secondhand markets, to understand consumer goals and prepare an appropriate contagion environment for favorable evaluation of their offerings. One possible implication is that sellers may be best served as priming certain goals. The findings also indicate that secondhand sellers may be well served to emphasize seller characteristics in certain instances and de-emphasize them in others to maximize sales.Originality/valueThis research proposes a new variable, namely, goal activation, and presents an integrative contagion paradigm that not only helps explain previous research findings but also offers a new perspective on the contagion phenomenon.
Reference63 articles.
1. Sex differences in attributions for friendly behavior: do males misperceive females' friendliness;Journal of Personality and Social Psychology,1982
2. Al-Heeti, A. (2018), “Facebook marketplace is used in 70 countries, by 800 million people monthly”, CNET.com, available at: www.cnet.com/news/facebook-marketplace-is-used-in-70-countries-by-800-million-people-monthly/
3. How counterfeits infect genuine products: the role of moral disgust;Journal of Consumer Psychology,2018
4. Consumer contamination: how consumers react to products touched by others;Journal of Marketing,2006
5. Positive consumer contagion: responses to attractive others in a retail context;Journal of Marketing Research,2008
Cited by
3 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献