Reliability of service systems and an application in student office-Reference-Cited by-同舟云学术

Reliability of service systems and an application in student office

Published:2002-03-01 Issue:2 Volume:19 Page:206-211
ISSN:0265-671X
Container-title:International Journal of Quality & Reliability Management
language:en
Short-container-title:

Author:

Gu¨nes Mustafa,Deveci Ipek

Abstract

Service processes have different performance requirements than those of production processes because of their characteristics. In literature, a few studies can be seen in the field of reliability of service processes. Generally, reliability of service processes is taken into consideration in a verbal sense and regarded that “reliability is satisfied by delivering service to customers on time.” In this study, a procedure to determine the reliability of service processes is suggested and the procedure is applied in a student’s office.

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting

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