1. Sivadas, E. and Baker-Prewitt, J. L., “An examination of the relationship between service quality, customer satisfaction, and store loyalty,” International Journal of Retail and Distribution, Vol. 28, No. 2, pp. 73–82, 2000.
2. Moon, S. K., Shu, J., Simpson, T. W., and Kumara, S. R. T., “A module-based service model for mass customization: Service family design,” IIE Transactions, Vol. 43, No. 3, pp. 153–163, 2011.
3. Parasuraman, A., Zeithaml, V. A., and Berry, L. L., “SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality,” Journal of Retailing, Vol. 64, No. 1, pp. 12–40, 1988.
4. Lee, Y. C. and Bae, H. R., “An effective quality assurance for small quantity batch manufactured products with digital engineering,” Int. J. Precis. Eng. Manuf., Vol. 13, No. 10, pp. 1805–1811, 2012.
5. Parasuraman, A., Berry, L. L., and Zeithaml, V. A., “Understanding customer expectations of service,” Sloan Management Review, pp. 39–48, 1991.