Perceived service quality
Author:
Publisher
Emerald
Subject
Strategy and Management,General Business, Management and Accounting
Reference84 articles.
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2. Anderson, J., Rungtusanatham, M. and Schroeder, R. (1994a), “A theory of quality management underlying the Deming management method”,Academy of Management Review, Vol. 19 No. 3, pp. 472‐509.
3. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
4. A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings
5. The implementation of total quality management in hospitals: How good is the fit?
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