A study using the grey system theory to evaluate the importance of various service quality factors
Author:
Publisher
Emerald
Subject
Strategy and Management,General Business, Management and Accounting
Reference42 articles.
1. The Antecedents and Consequences of Customer Satisfaction for Firms
2. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
3. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
4. A Multistage Model of Customers' Assessments of Service Quality and Value
5. Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
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