Service quality models: a review-Reference-Cited by-同舟云学术

Service quality models: a review

Published:2005-12 Issue:9 Volume:22 Page:913-949
ISSN:0265-671X
Container-title:International Journal of Quality & Reliability Management
language:en
Short-container-title:Int J Qual & Reliability Mgmt

Author:

Seth Nitin,Deshmukh S.G.,Vrat Prem

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting

Reference56 articles.

1. Dimensions of service quality: a study in Istanbul

2. SERVQUAL revisited: a critical review of service quality

3. Developing an Instrument to Measure Customer Service Quality in Branch Banking

4. An empirical assessment of the SERVQUAL scale

5. Babakus, E. and Mangold, W.G. (1992), “Adapting the SERVQUAL scale to hospital services: an empirical investigation”,Health Service Research, Vol. 26 No. 6, pp. 767‐86.

Cited by 474 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Online and offline delivery qualities: O2O satisfaction and loyalty through technology acceptance model;Journal of Retailing and Consumer Services;2025-01

2. Using an extended technology acceptance model to understand the behavioral adoption intention of mobile commerce among Chinese consumers;Information Development;2024-09-09

3. The transformative power of recommender systems in enhancing citizens’ satisfaction: Evidence from the Moroccan public sector;Innovative Marketing;2024-09-05

4. Sustainable Healthcare in China: Analysis of User Satisfaction, Reuse Intention, and Electronic Word-of-Mouth for Online Health Service Platforms;Sustainability;2024-09-02

5. Measuring Quality in the Christian Religious Context: Development and Validation of the Push–Pull Religious Quality (P-P-RelQual) Scale;Journal of Nonprofit & Public Sector Marketing;2024-08-19