Author:
Sıtkı İlkay Mehmet,Aslan Emre
Abstract
PurposeThe purpose of this study is to examine whether there is a difference between ISO 9001 certified and non‐certified companies in terms of performance.Design/methodology/approachIn order to determine the effect of certification on performance, motivations for certification and companies' quality practices have been considered as factors. A survey was carried out with 255 small to medium‐sized enterprises (SMEs) in Turkey. The differences between certified and non‐certified companies in terms of performance and quality practices were examined by one‐way analysis of variance (one‐way ANOVA).FindingsThe results showed no statistically significant difference between certified and non‐certified companies in terms of performance. Certification showed no direct effect on performance. Also it has been claimed that the quality practices of certified companies was higher than those of non‐certified companies, according to results it is showing a statistically significant difference, in the 0.01 level of significance. However, higher quality practice does not necessarily mean higher performance. Motivations for certification also affect performance; it was found that companies that are internally motivated for certification have partially higher performance than companies externally motivated.Originality/valueTo the authors' knowledge, this is the first study examining the effect of the ISO 9001 quality management system on the performance of SMEs in Turkey.
Subject
Strategy and Management,General Business, Management and Accounting
Cited by
95 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献