Experiences of ISO 9000 with small firms in building services-Reference-Cited by-同舟云学术

Experiences of ISO 9000 with small firms in building services

Published:1996-10-01 Issue:10/11 Volume:14 Page:25-27
ISSN:0263-2772
Container-title:Facilities
language:en
Short-container-title:

Author:

Atherton M.A.,Austin P.

Abstract

Describes an approach for overcoming some of the barriers to achieving ISO 9000 faced by small firms in the building services sector. Draws on the experiences of several firms to illustrate the importance of partnerships in overcoming some of the difficulties in translating the standard, with its manufacturing bias, to the business of small service organizations. It is apparent that the overlap between sections within the standard means that in satisfying some paragraphs others are also satisfied. This can be a source of confusion for the owner‐manager of a small firm grappling with the concepts of ISO 9000.

Publisher

Emerald

Subject

Building and Construction,Architecture,Human Factors and Ergonomics

Reference6 articles.

1. 1ABCB/NACCB, Quality Systems in the Small Firm ‐ A guide to the use of the ISO 9000 Series, Institute of Quality Assurance,1995.

2. 2Manchester Business School, ISO 9000 ‐ Does it work?, SGS Yarsley, 1995.

3. 3British Standards Institute, The Application of BS 5750 to Small Businesses ‐ Initial Report by the BSI Policy Committee for Small Businesses, BSI, 1994.

4. BS EN ISO 9000, Quality Systems ‐ Model for Quality Assurance in Design, Development, Production, Installation and Servicing, BSI, London, 1994.

5. Surrey University, Fitter Finance ‐ The Effects of ISO 9000 on Business Performance, Lloyd’s Register of Quality Assurance, London, 1992.

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