The contribution of information technology to call center productivity
Author:
Publisher
Emerald
Subject
Library and Information Sciences,Computer Science Applications,Information Systems
Reference44 articles.
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2. The Call Center Agent’s Performance Paradox: A Mixed-Methods Study of Discourse Strategies and Paradox Resolution;Academy of Management Discoveries;2019-06
3. Information Technology Impact on Productivity;International Journal of Information Communication Technologies and Human Development;2018-07
4. XXI. Frantz Rowe – Penser la complexité de la dynamique entre changement organisationnel et systèmes d’information sous l’angle de la causalité;Les Grands Auteurs en Systèmes d'information;2018-05-24
5. Knowledge exchange roles and EKR performance impact: extending the theory of knowledge reuse;European Journal of Information Systems;2017-10-26
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