Centralization as a design consideration for the management of call centers-Reference-Cited by-同舟云学术

Centralization as a design consideration for the management of call centers

Published:2004-03 Issue:4 Volume:41 Page:497-507
ISSN:0378-7206
Container-title:Information & Management
language:en
Short-container-title:Information & Management

Author:

Adria Marco,Chowdhury Shamsud D.

Publisher

Elsevier BV

Subject

Information Systems and Management,Information Systems,Management Information Systems

Reference32 articles.

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