Workforce cross training: a re‐emerging trend in tough times-Reference-Cited by-同舟云学术

Workforce cross training: a re‐emerging trend in tough times

Published:2010-10-26 Issue:8 Volume:22 Page:522-529
ISSN:1366-5626
Container-title:Journal of Workplace Learning
language:en
Short-container-title:

Author:

Abrams Carmen,Berge Zane

Abstract

PurposeThis paper aims to explore advantages, disadvantages, advice and concerns regarding workforce cross training practices, as well as examples of businesses and organizations that have successfully implemented cross training programs.Design/methodology/approachThis article is a general review, based on the literature available and the knowledge and expertise of the authors.FindingsThere are a number of realities, such as increased training cost, questionable improvement in productivity, complexity of workflow, and employee resistance, that an employer must consider carefully before moving towards a cross training approach. At the same time, cross training can provide employees with learning and growth opportunities that can help them be ready for emergencies, recessions, and the competition of a global economy.Originality/valueThis article adds to the literature on workforce cross training and will be of interest to those involved in that field.

Publisher

Emerald

Subject

Organizational Behavior and Human Resource Management,Development,Social Psychology

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