Parameters contributing to occupants’ satisfaction

Abstract

Purpose – The aims of this paper is to investigate the overall satisfaction of occupants of green and conventional residential buildings and their perception of indoor environment quality (IEQ) and to study factors that may cause occupants’ dissatisfaction. Design/methodology/approach – Data were collected through a survey sent to occupants of comparable green and conventional multi-family buildings. The difference in responses between occupants of green and conventional buildings was analysed using Mann–Whitney (rank sum) test. The ordered logistic models were applied to the data to test whether the overall satisfaction changes depending on the level of acceptance of indoor environment quality and whether the building environmental profile and the apartment tenure affect occupant satisfaction. Findings – The results show that both categories of occupants are very satisfied with their apartments and that there is no statistically significant difference between the stated overall satisfaction of occupants living in green and conventional buildings, although a difference was found in the acceptance level for thermal and sound quality. The research highlights the importance of occupant feedback, user-friendly technical installations and the ability to control indoor environment. This knowledge is important for designers, engineers and developers alike in enabling them to improve dwelling quality and minimize post-occupancy problems. Research limitations/implications – It was not possible to include physical measurements of IEQ parameters; the analysis is based only on occupants’ responses, which may carry a certain subjectivity. Originality/value – The paper contributes to the understanding of IEQ from occupant perspective and to knowledge on green building performance.