The goals, questions, indicators, measures (GQIM) approach to the measurement of customer satisfaction with e‐commerce Web sites-Reference-Cited by-同舟云学术

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The goals, questions, indicators, measures (GQIM) approach to the measurement of customer satisfaction with e‐commerce Web sites

Published:2002-06 Issue:3 Volume:54 Page:177-187
ISSN:0001-253X
Container-title:Aslib Proceedings
language:en
Short-container-title:AP

Author:

Boyd Andrew

Publisher

Emerald

Subject

Library and Information Sciences,Information Systems

Reference2 articles.

1. The five maxims of project satisfaction

2. Park, R.E., Wolfhart, B., Geothert, W. and Florac, A. (1996), Goal‐drive Software Measurement, Software Engineering Institute, Handbook CMU/SEI‐96‐HB‐002, http://www.sei.cmu.edu/publications/documents/96.reports/96.hb.002.html (visited 30 May 2002).

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