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2. Innovation as a determinant for service excellence in banking;International Journal of e-Education, e-Business, e-Management and e-Learning,2012
3. Al-Najjar, M. (2018), The Impact of Talent Management in Improving Organizational Reputation: The Modified Role of Organizational Trust: a Field of Study on Jordanian Commercial Banks in Amman, Unpublished Thesis, Middle East University, Jordan.
4. Aladwan, S. (2017), The Impact of TQM and Service Employee Satisfaction Government Service Quality: An Empirical Study in the Jordanian Public Sector, Unpublished PhD Thesis, University of Birmingham.