Assessment model for organizational business process maturity with a focus on BPM governance practices

Author:

de Boer Fernanda Gobbi,Müller Cláudio José,ten Caten Carla Schwengber

Abstract

Purpose – The purpose of this paper is to propose an assessment model for process management maturity focussed on business process management (BPM) governance practices. Design/methodology/approach – This investigation uses case studies. Findings – The BPM governance elements identified and analysis of the BPM maturity models previously used gave rise to the assessment model for organizational maturity in BPM developed for this study. Originality/value – The model allowed the authors to diagnose organizations’ current situation in terms of process management and provided a preliminary assessment of the next steps in the evolution of maturity for each of the factors analyzed.

Publisher

Emerald

Subject

Business, Management and Accounting (miscellaneous),Business and International Management

Reference32 articles.

1. Burlton, R. (2013), “Concretização da Estratégia de Negócios pela Gestão de Processos”, in Brocke, J.V. and Rosemann, M. (Eds), Manual de BPM: Gestão de processos de negócio , Bookman, Porto Alegre.

2. Cruz, T. (2003), Sistemas, Métodos e Processos: administrando organizações por meio de processos de negócio , Atlas, São Paulo.

3. de Bruin, T. (2009), “Business process management: theory on progression and maturity”, working paper, School of Information Technology, Queensland University of Technology, Brisbane.

4. de Bruin, T. , Verschut, A. and Wierstra, E. (2000), “Systematic analysis of business processes”, Knowledge Process Management , Vol. 7 No. 2, pp. 87-96.

5. Doebeli, G. , Fisher, R. , Gapp, R. and Sanzogni, L. (2011), “Using BPM governance to align systems and practice”, Business Process Management Journal , Vol. 17 No. 2, pp. 184-202.

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