A maturity assessment model for manufacturing systems

Abstract

Purpose Assessment of manufacturing systems provides a baseline for manufacturing strategy (MS) formulation. The purpose of this paper is to develop and propose a maturity assessment model for manufacturing systems (MAMMS). The MAMMS provides a maturity index, in order to establish manufacturing system performance on five possible levels: preinfantile, infantile, industry average, adult, and world class manufacturing. Design/methodology/approach Three main steps were taken: MAMMS design; maturity-level assessment in two companies; and MAMMS validation. Based on an action-research process, several research tools, such as surveys, expert panels, and immersion in two manufacturing companies, were used. Findings By integrating 79 variables into a maturity index, the maturity level for two manufacturing companies was obtained. Considering three main components (competitive priorities, manufacturing levers, and manufacturing’s strategic role), the analyzed companies showed a performance at the average industry level. According to participants, the MAMMS is a valuable tool to support decision making in MS. Practical implications Empirical evidence supports the relevance of the proposed MAMMS and its practical usefulness. In particular, the maturity index identifies strengths and weaknesses in the manufacturing system, providing a baseline from which to deploy MS. Originality/value The literature review shows a lack of contributions regarding maturity models, particularly, the non-existence of maturity assessment models for manufacturing systems. The proposed MAMMS is a valuable tool to support decision making in MS. Also, this paper contributes to understanding the action-research paradigm, for further research in operations management.