A systemic approach to achieve operational excellence in hotel services-Reference-Cited by-同舟云学术

A systemic approach to achieve operational excellence in hotel services

Published:2009-03-20 Issue:1 Volume:1 Page:51-66
ISSN:1756-669X
Container-title:International Journal of Quality and Service Sciences
language:en
Short-container-title:Int J Qual & Service Sciences

Author:

Cesarotti Vittorio,Spada Caterina

Publisher

Emerald

Subject

Business, Management and Accounting (miscellaneous)

Reference10 articles.

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3. The “QFD/FMEA interface”

4. Hauser, J.R. and Clausing, D. (1988), “The house of quality”, Harvard Business Review, May/June, pp. 63‐73.

5. Kano, N., Seraku, N., Takahashi, F. and Tsuji, S. (1984), “Attractive quality and must‐be quality”, The Journal of the Japanese Society for Quality Control, April, pp. 39‐48.

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