Improving Your Key Business Processes

Abstract

Discusses how Unisys Ltd in the UK and other leading companies are finding that performance measuring and improving key business processes form a vital part of a company‐wide improvement strategy. Using examples from Unisys, shows how cross‐functional methods of process improvement are being deployed to this end. Discusses the key business processes, breaking these down further into delivery and support processes. Looks at how to exploit the challenges and opportunities to be found in the 1990s and how to structure measuring, improving, planning and controlling the key business processes as part of a company‐wide strategy.