1. Yan, Z., Mazzara, M., Cimpian, E., Urbanec, A.: Business process modeling: classification and perspective. In: Proceedings of the 1st International Working Conference on Business Process and Services Computing BPSC 2007, Leipzig, Germany, 25–26 September 2007
2. van der Aalst, E.: Forward. In: Weske, M. (ed.) Business Process Management Concepts, Languages, Architectures, Second Edition. Springer-Verlag, Heidelberg (2007)
3. Jones, C.: Improving your key business processes. TQM Mag. 6(2), 25–29 (1994)
4. Davenport, T.: The coming commoditization of processes. Harvard Bus. Rev. 83(6), 100–108 (2005)
5. Keen, P.G.W., Knapp, E.M.: Every Manager’s Guide to Business Processes: A Glossary of Key Terms & Concepts for Today’s Business Leader. Harvard Business School Press, Brighton (1996)