Service business development in small and medium capital goods manufacturing companies-Reference-Cited by-同舟云学术

Service business development in small and medium capital goods manufacturing companies

Published:2010-03-23 Issue:2 Volume:20 Page:123-139
ISSN:0960-4529
Container-title:Managing Service Quality: An International Journal
language:en
Short-container-title:Managing Service Quality

Author:

Gebauer Heiko,Paiola Marco,Edvardsson Bo

Publisher

Emerald

Subject

Strategy and Management

Reference31 articles.

1. The Case Research Strategy in Studies of Information Systems

2. Bowen, D., Siehl, C. and Schneider, B. (1989), “A framework for analyzing customer service orientations in manufacturing”,Academy of Management Review, Vol. 14 No. 1, pp. 75‐95.

3. A manufacturer becoming service provider – challenges and a paradox

4. Moving base into high-value integrated solutions: a value stream approach

5. Organizing for solutions: Systems seller vs. systems integrator

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