Customer satisfaction with services: putting perceived value into the equation
Author:
Publisher
Emerald
Subject
Marketing
Reference37 articles.
1. Measuring Brand Equity Across Products and Markets
2. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
3. Selected Determinants of Consumer Satisfaction and Complaint Reports
4. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
5. A Multistage Model of Customers' Assessments of Service Quality and Value
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