Erratum-Reference-Cited by-同舟云学术

Erratum

Published:2002-12-01 Issue:7 Volume:16 Page:615-635
ISSN:0887-6045
Container-title:Journal of Services Marketing
language:en
Short-container-title:

Author:

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000006109. When citing the article, please cite: Cindy Claycomb, Charles L. Martin, (2001), “Building customer relationships: an inventory of service providersʼ objectives and practices”, Marketing Intelligence & Planning, Vol. 19 Iss: 6, pp. 385 - 39.

Publisher

Emerald

Subject

Marketing

Reference51 articles.

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2. Strategies for building consumer brand preference

3. Toward a Concept of Domesticated Markets

4. Service failure and loyalty: an exploratory empirical study of airline customers

5. INSTRUMENTAL LEARNING: ITS APPLICATION TO CONSUMER SATISFACTION

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