Author:
Rosenbaum Mark S.,Ostrom Amy L.,Kuntze Ronald
Reference33 articles.
1. Servicescapes
2. Possessions and the Extended Self
3. Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value
4. THE FORCED-FREE DISTINCTION IN Q TECHNIQUE1
5. Cigliano, J., Georgiadis, M., Pleasance, D. and Whalley, S. (2000), “The price of loyalty”, McKinsey Quarterly, Vol. 13, pp. 68‐77.
Cited by
94 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献