Author:
Bahri-Ammari Nedra,Van Niekerk Mathilda,Ben Khelil Haykel,Chtioui Jinene
Abstract
Purpose
The purpose of this study is to examine the relationship between satisfaction, congruence, nostalgic connections and trust with reference to brand attachment and behavioral loyalty. Behavioral loyalty was examined through the customer’s intention to continue the relationship, as well as proselytism and resistance upwards of the price in the luxury restaurant sector.
Design/methodology/approach
A questionnaire was developed and distributed via email and different Facebook groups which specialized in the luxury restaurant sector in Tunisia. A total of 310 questionnaires were completed and structural equation modeling with AMOS was used to test the hypothesis.
Findings
The findings suggest that brand attachment clearly explains the behavioral loyalty of consumers because it contributes toward maintaining the relationship with the brand in terms of repetitive buying behavior. Only satisfaction and nostalgic connection was found to influence brand attachment and satisfaction has a bearing on proselytism. Brand attachment in turn influences the intention to continue the relationship and the resistance to upward pricing, but not toward proselytism.
Practicalimplications
The managerial implications can guide managers toward enhancing the behavior loyalty of customers through better relational marketing practices.
Originality/value
The research is original in terms of conceptualizing and empirically testing the relation between brand attachment and behavior loyalty within the luxury restaurant sector with a specific focus on Tunisia. This study is one of the first to examine the relationship between brand attachment and behavioral loyalty in the restaurant sector.
Subject
Tourism, Leisure and Hospitality Management
Reference137 articles.
1. Measuring brand equity across products and markets;California Management Review,1996
2. Dimensions of brand personality;Journal of Marketing Research,1997
3. The moderating role of commitment on the spillover effect of marketing communications;Journal of Marketing Research,2001
4. Les méthodes des équations structurelles,2010
5. Implication du consommateur et fidélité aux marques,1998
Cited by
76 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献