Conflict factors investigation among construction professionals in Nigeria

Abstract

Purpose This paper aims to determine various factors that cause conflict among professionals in the Nigerian construction industry. Design/methodology/approach This study made use of quantitative approach. Questionnaires were used as a form of data collection, and it was distributed to construction professionals such as quantity surveyors, architects, builders, civil engineers, project managers and construction managers in Ondo and Lagos state to ascertain various factors that cause conflict among professionals in the Nigerian construction industry. A total number of 150 questionnaires were distributed, but 135 were received from the respondents that represent 90 per cent of response rate. In this study, the descriptive analysis and exploratory factor analysis were used. Findings The findings from this study show that the major cause of conflict among the professionals is favouritism. This is followed by role ambiguity that occurs due to improper definition of the role of different construction professionals, and it leads to a misunderstanding culminating into conflict. Also, other major causes of conflict among construction professionals in Nigeria include differences in professionals’ experience, differences in level of education, differences in personalities and differences in professionals’ goal and views. Originality/value It should be emphasized that professionals must avoid and desist from any factors that can cause conflict among them. Strict adherence by construction professionals in Nigeria will encourage free flow of ideas and will help them progress. This will actually lead to improvement on professionals tasks.