Author:
Nyagadza Brighton,Mazuruse Gideon,Muposhi Asphat,Chigora Farai
Abstract
Purpose
This study aims to examine the influence of service quality, satisfaction, trust, value and commitment on hotel customers’ attitudinal and behavioural loyalty.
Subject
General Earth and Planetary Sciences,General Environmental Science
Reference105 articles.
1. The impact of corporate image and reputation on service quality, customer satisfaction and customer loyalty: testing the mediating role. Case analysis in an international service company;The Business and Management Review,2013
2. Assessment of the quality of service provided by a national regulatory institution;The South African Journal of Industrial Engineering,2013
3. An evaluation of PLS based complex models: the roles of power analysis, predictive relevance and GoF index,2011
4. Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: extending UTAUT2 with risk;Journal of Retailing and Consumer Services,2018
5. Factor analysis of the Milwaukee inventory for subtypes of trichotillomania-adult version;Journal of Obsessive-Compulsive and Related Disorders,2016
Cited by
10 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献