Reaping the harvest: end‐user access and staff savings at the University of Auckland, New Zealand-Reference-Cited by-同舟云学术

Reaping the harvest: end‐user access and staff savings at the University of Auckland, New Zealand

Published:2009-05-29 Issue:2 Volume:37 Page:76-78
ISSN:0264-1615
Container-title:Interlending & Document Supply
language:en
Short-container-title:

Author:

Irwin Jillian

Abstract

PurposeThe purpose of this paper is to continue the discussion on the implementation of an ISO‐compliant interlibrary loan management system at the University of Auckland. The implementation now includes an end‐user interface and this report aims to investigate the savings in staff time which had been anticipated from its introduction. Staff input into end‐user requests is also reviewed.Design/methodology/approachThe approach takes the form of an analysis of six months of requesting statistics with a discussion on a number of related issues including mediating end‐user requests.FindingsMeasurable time has been saved from reducing data entry by interlibrary loans staff. Continuing staff input into requests is described and some solutions reviewed. Other savings in staff time are identified and some possible options for the future are discussed.Practical implicationsThe research undertaken should help other libraries identify some of the benefits and issues involved in patrons entering their requests directly into an ISO‐compliant interlibrary loans management system.Originality/valueThe report is believed to be the first attempt to quantify and/or describe the staff savings to be made from implementation of the VDX end‐user interface, ZPortal.

Publisher

Emerald

Subject

Library and Information Sciences

Reference5 articles.

1. Irwin, J. and Reid, D. (2006), “ISO and I reap; lessons learned from Antipodean implementations of the ISO‐ILL protocol”, Interlending & Document Supply, Vol. 34 No. 3, pp. 132‐9.

2. Irwin, J. and Wilson, C. (2004), “Liddas at the University of Auckland: a new approach to document delivery management”, LIANZA Conference 2004: Made in New Zealand, Auckland, New Zealand, 5‐8 September 2004, LIANZA, Wellington.

3. Irwin, J. and Wilson, C. (2006), “Document delivery at the University of Auckland Library”, Interloans in Next Generation Libraries, LIANZA, Wellington.

4. National Resource Sharing Working Group (Australia) (2001), Interlibrary Loan and Document Delivery Benchmarking Study, National Library of Australia, Canberra, ACT, available at www.nla.gov.au/initiatives/nrswg/illdd_rpt.pdf (accessed 26 August 2008).

5. Reid, D., Bowden, M. and McCartin, S. (2004), End‐user requesting – trail‐blazing Kiwi style, LIANZA Conference 2004: Made in New Zealand, Auckland, New Zealand, 5‐8 September 2004, LIANZA, Wellington (available from the authors).

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