1. Agins, T. (1992), “Stores try to boost sales – but cheaply”, Wall Street Journal, 16 December, p. B1.
2. Berman, B. (1991), “Developing and implementing a customer service strategy”, Retail Strategist, No. 2, pp. 10‐16.
3. Chonko, L.B. (1990), “Do retail salespeople use selling skills?”, Review of Business and Economic Research, Vol. 25 No. 2, pp. 36‐46.
4. A measure of service quality for retail stores: Scale development and validation
5. Segmenting by consumer time shortage