A composite index for measuring performance in higher education institutions

Author:

Asif Muhammad,Searcy Cory

Abstract

Purpose – Governments and funders are increasingly linking the funding of higher education institutions (HEIs) to their performance. Performance indicators (PIs) provide a means to measure and track performance of HEIs. The purpose of this paper is to provide a structured framework for mapping out key PIs and developing a composite index for measuring performance in HEIs. Design/methodology/approach – The paper makes use of the analytic hierarchy process to develop the framework. The application of the framework is demonstrated through a case study. Findings – A structured approach to determining key PIs and developing a composite index in HEIs is elaborated. The framework developed in this paper is consensus-based, knowledge-intensive, and allows input to and ownership of the decision process and its output. Practical implications – While there are numerous PIs; organizational resources and capabilities to manage these PIs are usually limited. HEIs must manage and improve their performance within their unique contexts. This paper provides a methodology to do so. Originality/value – The process of mapping out key PIs and developing composite indices for integrated performance measurement are not adequately understood and need further research. The framework discussed in this paper has not been elaborated on in previous publications.

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting

Reference34 articles.

1. The Association to Advance Collegiate Schools of Business (AACSB) (2013), available at: www.aacsb.net/eweb/DynamicPage.aspx?WebCode=LoginRequired&expires=yes&Site=AACSB&URL_success=http%3A%2F%2Ftheexchange.aacsb.edu%2FHigherLogic%2FSecurity%2FnetFORUMEnterpriseCustomLogin.aspx%3Fcstkey%3D%7BCustomerKey%7D%26ReturnUrl%3Dhttp%3a%2f%2ftheexchange.aacsb.edu%2fHome%2f (accessed 31 July 2013).

2. Asif, M. and Raouf, A. (2013), “Setting the course for quality assurance in higher education”, Quality & Quantity, Vol. 47 No. 4, pp. 2009-2024.

3. Asif, M. and Searcy, C. (2013), “Determining the key capabilities required for performance excellence in higher education”, Total Quality Management & Business Excellence, Vol. 25 No. 1, pp. 22-35.

4. Asif, M. , Raouf, A. and Searcy, C. (2013), “Developing measures for performance excellence: is the Baldrige criteria sufficient for performance excellence in higher education?”, Quality & Quantity, Vol. 47 No. 6, pp. 3095-3111.

5. Avkiran, N.K. (2001), “Investigating technical and scale efficiencies of Australian universities through data envelopment analysis”, Socio-Economic Planning Sciences, Vol. 35 No. 1, pp. 57-80.

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