Developing measures for performance excellence: is the Baldrige criteria sufficient for performance excellence in higher education?
Author:
Publisher
Springer Science and Business Media LLC
Subject
General Social Sciences,Statistics and Probability
Link
http://link.springer.com/content/pdf/10.1007/s11135-012-9706-3.pdf
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5. Badri M.A., Selim H., Alshare K., Grandon E.E., Younis H., Abdulla M.: The Baldrige education criteria for performance excellence framework: empirical test and validation. Int. J. Qual. Reliab. Manage. 23(9), 1118–1157 (2006)
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