The hierarchical structure of service quality: integration of technical and functional quality-Reference-Cited by-同舟云学术

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The hierarchical structure of service quality: integration of technical and functional quality

Published:2006-01 Issue:1 Volume:16 Page:37-50
ISSN:0960-4529
Container-title:Managing Service Quality: An International Journal
language:en
Short-container-title:Managing Service Quality

Author:

Kang Gi‐Du

Publisher

Emerald

Subject

Strategy and Management

Reference20 articles.

1. SERVQUAL revisited: a critical review of service quality

2. An empirical assessment of the SERVQUAL scale

3. Measuring Architectural Design Service Quality

4. Comparative fit indexes in structural models.

5. Quality counts in services, too

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