The influence of the leader on conflict management in the enterprise team

Abstract

In the article, the essence and meaning of the conflict is revealed. It was established that conflict occupies a special place in the activities of enterprises, and the leader plays an important role in resolving conflict situations. The leader's influence on the resolution of these situations depends on how effectively he knows how to manage the conflict. The mechanism of the occurrence of causes of any type and level of conflict is presented, based on which it is advisable for the leader to develop and implement effective methods of conflict management. The more effectively the leader will manage the conflict, the more stable the enterprise's activity will be. It was singled out that the leader has a fundamental advantage in resolving conflict situations, namely: the right to determine goals, methods of their achievement, ensure their implementation and analyse the results. Six stages of resolving conflict situations are characterized, depending on their intensity and duration: pre-conflict period, incident, escalation, explosion, decline, post-conflict stage. It has been established that an important aspect of a leader's activity is the timely formation of a conflict management algorithm. The conflict management algorithm has been developed, which involves diagnosing the socio-psychological climate in the team, the causes of conflict, as well as existing conflicts and ways to resolve them. It has been studied that the process of conflict management is a subsystem of enterprise management and is implemented by planning, motivating, controlling, and regulating conflicts to reduce the number of negative consequences of conflicts. The conflict management mechanism has been developed in the enterprise. Various methods of conflict management that leaders use in their activities are described. The important component in conflict management is the leader's timely and reliable identification of problems arising in conflict situations. The main ways of conflict management through problem solving are proposed. To prevent the emergence of conflict situations in the personnel of the enterprise, it is advisable to develop timely and implement ways to prevent the occurrence of conflicts in enterprises. The main ways of preventing the occurrence of conflicts, which should be used by the leader in his activities, are given. Keywords: leader, conflict, conflict management, enterprise, conflict situation, compromise, mutual understanding