Students’ Attitudes and Experiences with ChatGPT as a Reference Service Tool in a Nigerian University: A Comprehensive Analysis of User Perceptions

Abstract

The study explores the attitudes and experiences of undergraduate students towards the use of ChatGPT for reference services tool. Findings indicated that there is a growing popularity of ChatGPT on a global scale, while acknowledging its increasing adoption among understudied students. Findings reveal that ChatGPT holds potential advantages, such as time-saving capabilities and expansive knowledge, the study reveals its limitations. Issues surrounding reliability of information, inability to comprehend emotions, and currency of information stand out as constraints to the use of ChatGPT. The study recommends that library websites should be designed and incorporated with Chatbots interface.