Abstract
Purpose
The study aims to investigate the potential of artificial intelligence chatbots in academic libraries along with the dangers associated with the technology.
Design/methodology/approach
Literature were sourced from Google scholar and Scopus database-indexed journals to assess the potentials and drawbacks of using ChatGPT (generative pretrained transformer).
Findings
The study found that ChatGPT can aid with technical and reader services such as answering basic reference inquiries, navigating the library website and assisting with research, cataloguing, classification and collection development. However, due to the risk of inaccurate query responses, misuse, limited comprehension, input limitation and technological reliance, it should be a complementary technology rather than a replacement for human librarians.
Originality/value
To the best of the author’ knowledge, this is one of the first articles reviewing the potential of ChatGPT in academic libraries.
Subject
Library and Information Sciences,Information Systems
Reference26 articles.
1. Leveraging bring your own device for mobility of library reference services: the Nigerian perspective;The Reference Librarian,2021
2. Conceptualising a library chatbot using open source conversational artificial intelligence;DESIDOC Journal of Library & Information Technology,2020
3. All that’s ‘human’ is not gold: evaluating human evaluation of generated text,2021
4. Folgerpedia (2017), “Copy cataloging”, 29 July, available at: https://folgerpedia.folger.edu/Copy_cataloging (accessed 10 January 2023).
5. Friedman, A. (2022), “AI chatbot predicted to replace Google in a couple of years”, Phone Arena, 6 December, available at: www.phonearena.com/news/ai-chatbot-could-replace-google-soon_id144120 (accessed 9 January 2023).
Cited by
46 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献