Breaking into schools: Establishing high quality human services in educational contexts

Abstract

This paper explores the ACT Government’s investment in a school based human services program. This program aims to improve educational and social outcomes for children and young people by creating effective working relationships between families, communities and their schools. It considers the contemporary challenges to achieving a quality service in a domain not normally inhabited by human services professionals. The main focus of the paper is an analysis of some of the factors which were considered in establishing a high quality service.The paper draws attention to the importance of developing a conceptually sound program model, in particular one which demonstrates how evaluation can be integrated throughout the program cycle. It argues the importance of pursuing two key pathways to quality: the achievement of professional standards in program design, and the pursuit of the consumer voice in shaping and judging program performance.The paper contends that program sustainability in this field of practice hinges on recognising who the consumers are, and achieving a range of outcomes which address their varied needs and priorities.