Effects of Servicescape on Perceived Service Quality, Satisfaction and Behavioral Outcomes in Public Service Facilities-Reference-Cited by-同舟云学术

Effects of Servicescape on Perceived Service Quality, Satisfaction and Behavioral Outcomes in Public Service Facilities

Published:2014-01 Issue:1 Volume:13 Page:125-131
ISSN:1346-7581
Container-title:Journal of Asian Architecture and Building Engineering
language:en
Short-container-title:Journal of Asian Architecture and Building Engineering

Author:

Lee So Young¹,Kim Jun Ha²

Affiliation:

1. Associate Professor,Department of Housing & Interior Design, Chung-Ang University, Korea

2. Associate Professor, Department of Housing & Interior Design, Chung-Ang University, Korea

Publisher

Informa UK Limited

Subject

Arts and Humanities (miscellaneous),Building and Construction,Cultural Studies,Architecture,Civil and Structural Engineering

Link

https://www.tandfonline.com/doi/pdf/10.3130/jaabe.13.125

Reference36 articles.

1. 1) Amaratunga, D. (2000) Assessment of facilities management performance. Property Management, 18(4), pp.258-266.

2. 2) Aubert-Gamet, V. and Cova, B. (1997) Twisting servicescape: diversion of the physical environment in a re-appropriation process. International Journal of Service Industry Management, 8(1), pp.26-41.

3. 3) Arnould, E.J. Price, L.L. and Tierney, P. (1998) Communicative staging of the wilderness servicescape. The Service Industries Journal, 18(3), pp.90-115.

4. 4) Baker, J. (1987) The role of the environment in marketing services: the consumer perspective. Chicago, IL: American Marketing Association, pp.79-84.

5. 5) Baker, J., Berry, L.L. and Parasuraman, A. (1988) The marketing impact of branch facility design. Journal of Retail Banking, 10(2), pp.33-42.

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