1. Communication strategies used during pediatric dental treatment: a pilot study;H Sarnat;Pediatr Dent,2001
2. Guideline on behavior guidance for the pediatric dental patient;Pediatr Dent,2005
3. Assessing communication competence: a review of current tools;JM Schirmer;Fam Med,2005
4. Key communication skills and how to acquire them;P Maguire;Brit Med J,2002
5. A review of patient satisfaction: 2. dental patient satisfaction: an appraisal of recent literature;PR Newsome;Br Dent J,1999