Classification of Quality Factors for Kano Model Based on Online Reviews: A Case Study of Online Medical Care
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Atlantis Press International BV
Reference12 articles.
1. Kano. Attractive quality and must-be quality[J]. Journal of the Japanese Society for Quality Control, 1984. DOI: https://doi.org/10.20684/quality.14.2_147
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3. Jiang C, Liu Y , Ding Y, et al. Capturing helpful reviews from social media for product quality improvement: a multi-class classification approach[J]. International Journal of Production Research, 2017, 55(11–12):3528–3541. DOI: https://doi.org/10.1080/00207543.2017.1304664
4. Lin S P , Yang C L , Chan Y H , et al. Refining Kano’s ‘quality attributes-satisfaction’ model: A moderated regression approach[J]. International Journal of Production Economics, 2010, 126(2):255–263. DOI: https://doi.org/10.1016/j.ijpe.2010.03.015
5. Zhang Yanfeng, Wang Yuxi, Peng Lihui, etc. Research on Information of Online U-sers’ Additional Comments Based on Text Mining [J] 2021(2020–9):96–105. DOI: https://doi.org/10.3969/j.issn.1008-0821.2020.09.011.
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